Customer Service

Shipping & Delivery

- Order by 5pm ET Monday thru Friday for same day shipping (Saturdays, Sundays and all government holidays are not counted as Business Days). The Pet Bodega will choose the carrier based upon how fast we can ship the order to your address. Most orders will be shipped via USPS based on quicker transit times and shipment weight. Larger shipments are generally sent via UPS Ground.
- Currently we ship to a number of different countries. Please view our checkout to see if your country is on our list. All US orders ship for $5! International orders will be required to pay international shipping charges which are displayed during checkout. We send all shipments out with a tracking and/or delivery confirmation number.
- When receiving a shipment please inspect all merchandise for defects within 5 business days of shipment being delivered. If defects are found, please contact us right away. After speaking with us you will be issued a return authorization number and are required to follow our return policy to receive replacement items. If there are errors in your shipment please notify us right away.
- The Pet Bodega does not claim any responsibility for lost or stolen packages. Once the carrier shows a package has been delivered, complaints should be directed to the carrier. Please reference the tracking number that was emailed to you in your shipment confirmation. You can call:
  • USPS - 1.800.ASKUSPS
  • UPS - 1.800.PICKUPS

Privacy & Security

Read Privacy Policy.

Returns & Replacements

All returns must be shipped back to The Pet Bodega within 60 days of purchase. Merchandise returned to our warehouse will incur a 20% restocking fee. Returned merchandise must be in new condition, completely clean of pet hair, stains and odor. The products must have their original tags still attached.

Note: Costume returns are not accepted after Oct 15th.

Your credit card will be issued a refund after we verify the item(s) meet the return conditions. We do not refund your original shipping or return shipping charges. Please allow 7-10 business days after your return has landed to be processed and receive a refund.

Ordering

There is no minimum order quantity on any order.

Payment, Pricing & Promotions

Payment for merchandise must be made when order is processed. Accepted methods of payment are MasterCard, Visa, American Express and Discover through PayPal. Prices are subject to change without notice.

Viewing Orders

You can check on your order by going either to your account page to view your orders, or by clicking the Orders & Returns link in the footer of the site.